Shipping policy

This Shipping Policy describes how Preston Inc (“we,” “us,” or “our”) processes, prepares, ships, and delivers orders placed through our online store.

Where We Ship

We currently provide shipping within the United States only.

Customers must provide a valid U.S. delivery address when placing an order. Orders submitted with an unsupported destination may be canceled if we are unable to complete delivery.

If payment has already been collected for an order that cannot be fulfilled, the applicable amount will be returned to the original payment method.

Our Products

Preston Inc offers a range of children’s toys and play products designed for everyday entertainment, learning, creativity, and imaginative play.

Our selection may include:

Educational and learning toys
Wooden toys and activity products
Plush toys and dolls
Puzzles and building sets
Pretend-play and role-play toys
Toy vehicles and outdoor play products
Creative activity toys
Playroom accessories and related products

Product size, weight, packaging, and shipping requirements may vary depending on the item ordered.

Order Preparation

Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. public holidays.

Additional preparation time may occasionally be required during busy periods such as holiday seasons, promotional events, large sales campaigns, or periods of unusually high order volume.

Certain larger or multi-piece products may also require additional packaging before shipment.

Processing time is separate from carrier transit time.

Shipping Providers

We may use established shipping services including USPS, UPS, FedEx, or other suitable logistics providers.

The carrier used for a particular order may be selected according to factors such as:

Delivery address
Product dimensions
Package weight
Available shipping service
Fulfillment requirements
Carrier availability

Orders containing multiple products may occasionally be divided into separate shipments.

Packaging

Products are packed with consideration for their size, shape, materials, and included components.

Depending on the product, we may use shipping cartons, protective wrapping, cushioning materials, mailers, or additional packaging to help reduce the risk of damage during transit.

For toys containing multiple pieces or accessories, customers should retain the packaging until they have confirmed that the order is complete.

Some larger products may arrive in more than one package.

Shipping Charges

Shipping costs are calculated during checkout based on the selected delivery method, destination, package size, and package weight.

Applicable taxes are shown separately where required.

Free standard shipping is available on eligible orders of $68.00 or more.

The qualifying subtotal must remain at least $68.00 after discounts, promotional codes, or other reductions are applied.

Additional charges may apply to certain oversized products, expedited shipping services, special packaging requests, or other optional services. Any applicable fees will be displayed before payment is completed.

Estimated Delivery

Available delivery estimates are provided during checkout when possible.

Estimated delivery times begin after order processing has been completed and the package has been transferred to the carrier.

Delivery estimates are not guaranteed.

Delivery may take longer because of weather conditions, public holidays, carrier network delays, high seasonal shipping volume, address problems, regional service interruptions, or other circumstances outside our reasonable control.

Tracking Information

After an order has been shipped, customers will generally receive a shipping confirmation email containing available tracking details.

Tracking information may not appear immediately after the shipping label is generated. Please allow time for the carrier to scan and update the shipment.

If an order is divided into multiple packages, separate tracking numbers may be provided.

Shipping Address

Customers are responsible for reviewing their delivery information before completing checkout.

Please make sure the address includes any applicable apartment, suite, floor, building, or unit information together with the correct city, state, and ZIP code.

A valid telephone number may also be required for certain deliveries.

Preston Inc is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

Packages returned because of address errors, refused delivery, or repeated failed delivery attempts may require additional shipping charges before they can be resent.

Changing or Canceling an Order

If you need to correct an order or request cancellation, please contact us as soon as possible at hello@prestontoys.com.

We will make reasonable efforts to assist before fulfillment begins.

However, once an order has entered processing, been packed, or transferred to the shipping carrier, we may no longer be able to change or cancel it.

Shipping addresses generally cannot be changed after dispatch.

Damaged Orders

Please inspect your products after delivery.

If an item arrives damaged, contact us promptly and provide your order number, photographs of the affected product, and photographs of the shipping packaging when relevant.

Please keep the item and its packaging while the issue is being reviewed.

After reviewing the information, we may offer an appropriate solution in accordance with our Refund & Return Policy.

Depending on the circumstances, this may include replacement parts, a replacement product, a partial refund, or a full refund.

Missing Items or Parts

Some children’s products contain several pieces, accessories, or components.

If something appears to be missing, first check all packaging materials and confirm whether the order was shipped in more than one parcel.

If the item is still missing, contact us at hello@prestontoys.com with:

Your order number
The name of the affected product
Details of the missing item or component
Photos of the products and packaging received

We will review the order and assist with an appropriate resolution.

Delayed or Lost Shipments

If tracking information shows an unusually long delay or the package appears to be lost in transit, please contact us.

We may review the available tracking information and assist with a carrier inquiry when appropriate.

Resolution options will depend on the delivery status, carrier information, and circumstances of the shipment.

Refused or Undeliverable Orders

Packages that are refused, unclaimed, or returned to us as undeliverable may be subject to additional shipping or handling costs where permitted by law.

If the customer requests that an eligible returned package be shipped again, additional postage may be required.

Delivery Inspection

Customers should review their order shortly after it arrives and confirm that the correct products, accessories, and components have been received.

For products requiring assembly, please review the supplied instructions before use and make sure all required components are present.

Changes to This Policy

Preston Inc may revise this Shipping Policy periodically to reflect updates to our products, shipping providers, fulfillment practices, or legal requirements.

The latest version published on our Website will apply to future orders.

Contact Information

For questions about an order, shipment, tracking information, or delivery issue, please contact:

Preston Inc – Shipping Support
Email: hello@prestontoys.com
Phone: +1 (720) 989-8105
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States