Refund policy

We want customers to feel confident when purchasing from Preston Inc. This Refund & Return Policy explains how we handle eligible returns, refunds, damaged products, incorrect orders, missing parts, and related requests for purchases made through our Website.

Policy Coverage

This Policy applies to eligible products purchased directly from our official Website and delivered within the United States.

Products purchased through another retailer, marketplace, reseller, or third-party platform are subject to that seller’s own return conditions.

Preston Inc offers children’s toys and play products such as educational toys, wooden toys, plush items, dolls, puzzles, building sets, role-play toys, creative activity products, toy vehicles, and related playroom items.

Return Period

Eligible return requests should generally be submitted within 30 calendar days after the carrier records the order as delivered.

Requests received after this period may not be approved.

Submitting a return request within 30 days does not automatically guarantee a refund. The product must also satisfy the conditions described below.

General Return Requirements

To qualify for an eligible return:

The item should be unused apart from reasonable inspection
The product should remain clean and in its original condition
All original pieces, accessories, manuals, tools, inserts, and components should be included
Packaging, labels, tags, and protective materials should be retained where reasonably possible
The product must not have been modified or damaged after delivery
Valid order information or other proof of purchase must be provided
Return authorization must be obtained before sending the product back

Products that are incomplete, heavily used, damaged, altered, or no longer suitable for resale may be refused or may qualify only for a reduced refund.

Toys With Multiple Pieces

Many of our products contain several components.

Examples may include puzzles, building sets, train sets, pretend-play products, doll sets, vehicle sets, and other activity toys.

When returning these products, all original pieces and accessories should be included.

A return may be rejected or reduced in value if:

Pieces or accessories are missing
Stickers or decals have already been permanently applied
Components have been cut, painted, marked, or modified
Packaging is substantially incomplete
The product can no longer reasonably be resold as a complete set

Please check boxes, inserts, trays, and packaging carefully before reporting a missing item.

Wooden Products

Wooden toys should be returned in clean condition and should not contain customer-caused damage such as:

Deep scratches
Dents
Stains
Water damage
Writing or markings
Paint residue
Broken parts

Natural variations in wood grain, texture, tone, or finish may occur between products and are not normally considered defects where the product remains functional and consistent with its intended design.

Plush and Fabric Toys

Plush toys, fabric dolls, soft toys, and similar textile products should be returned:

Unwashed
Free from stains
Free from strong odors
Free from smoke residue
Free from excessive pet hair
Without damaged seams or fabric
In clean condition suitable for inspection

Products that have been significantly used, washed, altered, or contaminated may not qualify for a full refund.

Contact Us Before Returning an Item

Return locations may vary depending on the product, fulfillment location, and logistics provider.

Please do not automatically send a return to our company address or to an address shown on the original shipment.

Before returning an item, contact us at:

Email: hello@prestontoys.com
Phone: +1 (720) 989-8105

Please provide:

Full name
Order number
Product name
Reason for the return
Whether the product has been opened or assembled
Photos or videos if requested

After reviewing the request, we will provide the appropriate return instructions and approved return destination.

Unauthorized returns or products sent to the wrong location may be delayed or refused.

Return Shipping Fees

If the return results from a confirmed issue on our side, such as:

The wrong product being shipped
A verified manufacturing defect
Shipping damage
Missing included components

we may offer an appropriate solution such as a prepaid return label, replacement parts, a replacement product, or reimbursement of reasonable return postage.

If the customer requests a return for personal reasons, such as:

Changing their mind
Ordering the wrong product
Choosing the wrong color, design, or style
No longer needing the item
The recipient simply not preferring the product

the customer is normally responsible for return shipping costs.

Original and expedited shipping charges are generally not refundable for change-of-mind returns.

We recommend using a trackable shipping service when sending an authorized return.

Damaged, Defective, or Incorrect Orders

Please inspect your order soon after delivery.

If an item arrives damaged, incomplete, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 calendar days after delivery.

Please provide:

Order number
Photos of the product
Photos of the outer shipping package
Photos of the internal packaging
Images clearly showing the problem
Photo of the shipping label where relevant
Brief explanation of the issue

Please retain the product and packaging until our review is complete.

Depending on the circumstances, we may provide:

Replacement components
Replacement product
Partial refund
Full refund
Another suitable resolution

Missing Parts

If you believe a toy or set is missing a component, first check:

All packaging materials
Product trays and inserts
Included parts lists
Whether the order was divided into multiple shipments
Any additional tracking numbers

If a component is still missing, contact us with your order number and photos of the products received.

Where practical, we may send the missing component instead of requesting return of the entire product.

Customized and Made-to-Order Products

Products that are personalized, customized, engraved, specially requested, or made to order are generally not eligible for change-of-mind returns once preparation has started.

Products clearly marked as:

Final Sale
Non-Returnable
Clearance
Personalized
Made-to-Order

may have additional return restrictions.

These restrictions do not normally prevent us from assisting when a product arrives damaged, defective, incorrect, or materially different from the confirmed order.

Return Inspection

Once an authorized return reaches the approved return location, it will be reviewed.

We may check:

Product condition
Whether all pieces are included
Whether the correct item was returned
Whether the return matches the approved request
Whether the product satisfies the eligibility requirements of this Policy

We will notify you after the return has been reviewed.

Returns that do not meet the applicable conditions may be declined or may qualify for only a partial refund.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Eligible refunds generally cover the approved product amount and applicable taxes.

Original shipping fees are normally not refunded for change-of-mind returns.

After a refund is processed, please allow approximately 7–14 business days for it to appear in your account.

Actual timing depends on your bank, card issuer, or payment provider.

We generally cannot issue refunds to a different card, account, payment method, or person.

Partial Refunds

A partial refund may be considered where:

The customer chooses to keep an item with a minor verified issue
Accessories, manuals, packaging, or components are missing
The product shows handling beyond normal inspection
Additional cleaning or repackaging is required
The resale value has been materially reduced

Any applicable deduction will be communicated after inspection.

Exchanges

We do not normally provide direct exchanges.

If you would like a different product, design, style, color, or size, please return the eligible original item under this Policy and place a separate new order.

A replacement sent because an item arrived damaged, defective, incomplete, or incorrect is not considered a standard exchange.

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to stop the order before processing or shipment begins, but cancellation cannot always be guaranteed.

Once an order has shipped, it must generally be handled through the applicable return process.

Customized or made-to-order products may no longer be cancellable after preparation begins.

Gift Purchases

Refunds for gift orders are normally returned to the payment method originally used by the purchaser.

We generally cannot issue the refund directly to the gift recipient.

Fraudulent or Abusive Returns

We may refuse a return or restrict future purchases where we reasonably identify activity such as:

Altered or invalid proof of purchase
Returning a different product
Deliberate damage
False missing-item claims
Repeated excessive or abusive returns
Other misuse of the return process

Nothing in this section limits rights that cannot legally be restricted.

Consumer Rights

This Policy operates alongside applicable consumer protection laws.

Nothing in this Policy is intended to exclude or limit rights or remedies that cannot legally be waived.

Policy Updates

Preston Inc may revise this Refund & Return Policy periodically to reflect changes in our products, fulfillment arrangements, business practices, or applicable requirements.

The latest version published on our Website will apply to future purchases.

Contact Information

For assistance with a return, refund, damaged product, missing component, or order issue, please contact:

Preston Inc
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States
Email: hello@prestontoys.com
Phone: +1 (720) 989-8105